Shipping Policy

This Shipping Policy explains how and when Jade Abacus (Jade Abacus Limited) ships your order.

Order processing

Because every piece is handmade, orders are carefully checked and packed before dispatch. Most orders are processed within 1–3 business days. You'll receive a confirmation email with tracking once your order ships.

Delivery estimates

Once dispatched, estimated transit times are:

These are estimates, not guarantees. They begin once your order has been dispatched, not when it is placed, and exclude any time held in customs.

Shipping costs

Shipping costs are calculated at checkout based on destination, weight and method, so you can see the total before you pay.

International orders, duties & taxes

For international shipments, any customs duties, taxes or import fees charged by the destination country are the responsibility of the customer and are not included in the order total.

Shipping restrictions

We ship to most countries worldwide. However, we cannot ship to destinations subject to trade sanctions or embargoes, locations our carriers don't serve, or where a particular material is restricted by the destination country's import rules. Some natural materials (for example certain woods or plant fibres) may face additional inspection. If we're unable to ship your order to your destination, we'll contact you and cancel it for a full refund.

Tracking

A tracking number is provided for most shipments. If you haven't received tracking within a few days of ordering, contact contact@jadeabacus.com.

Delays

Occasionally, carrier delays, customs or peak periods are outside our control. We'll always do our best to help if your order is delayed.

Lost or damaged in transit

If your order is lost or arrives damaged, email contact@jadeabacus.com and we'll make it right.