Contact
Let's get in touch
Questions about a piece, an order or an experience? We would love to hear from you, we reply within one business day.
Company
Jade Abacus Limited
Reach us any way you like, email is usually quickest. Prefer to write? Drop us a note and a real person will reply.
Email us
contact@jadeabacus.com
Visit us
Rm 18, 2/F, Tuspark,
118 Wai Yip St, Kwun Tong,
Hong Kong
118 Wai Yip St, Kwun Tong,
Hong Kong
Opening hours
Mon – Sun, 9:00 – 18:00
Hong Kong Time (HKT)
Hong Kong Time (HKT)
Write to us
Send a message
Frequently asked
How long until my order ships?
Because everything is handmade in small batches, we pack and dispatch orders as quickly as we can and email you tracking as soon as it leaves us.
What is your returns policy?
If a piece isn’t right, you can return it in its original condition. See our Refund Policy for the full details, or just get in touch.
Are the pieces really one of a kind?
Yes, each is shaped by hand, so the grain of the wood, the weave of the silk and the turn of the clay are unique to your piece.
Do you take custom or wholesale orders?
We do. Tell us what you have in mind using the form above and we’ll come back to you with options.