Privacy Policy

Jade Abacus ("Jade Abacus", "we", "us" or "our") is operated by Jade Abacus Limited. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit or make a purchase from our online store.

Information we collect

• Information you provide: name, email address, shipping and billing address, phone number, and order details when you create an account, place an order, subscribe to our newsletter or contact us.
• Payment information: payments are processed by our third-party payment providers. We do not store full card numbers on our servers.
• Information collected automatically: device and browser type, IP address, pages viewed and interactions, collected via cookies and similar technologies.

How we use your information

• To process and deliver your orders, take payment and provide customer support.
• To manage your account and send order and service communications.
• To send marketing emails where you have opted in (you can unsubscribe at any time).
• To improve our website, prevent fraud and comply with legal obligations.

Cookies

We use cookies to keep your cart, remember preferences and understand site usage. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

How we share information

We share personal information only with service providers who help us operate the store, payment processors, shipping and fulfilment partners, and analytics providers, and where required by law. We do not sell your personal information.

Data retention

We keep personal information for as long as needed to fulfil the purposes described here, including legal, accounting and reporting requirements.

Your rights

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal information, and to object to processing or withdraw consent. To exercise these rights, email us at contact@jadeabacus.com.

International transfers & security

Your information may be processed outside your country. We apply appropriate safeguards and reasonable technical and organisational measures to protect it. Our store uses encrypted (HTTPS) connections.

Children

Our store is not directed to children under 16, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a new effective date.