Last updated: October 23, 2026
We want refund terms to be as clear as the rest of the catalog. This policy covers both of the lines sold on jadeabacus.com.
Digital Products are refundable within 7 days of purchase, provided the license hasn't been used — specifically, a Digital Product is treated as "used" the moment the download link is first clicked, not merely because an order was placed or a confirmation email was opened. Once that link has been accessed, we can't accept a refund, since the files have already been delivered — this is the standard limit for digital goods, stated on every listing.
Service refund eligibility depends on how far the work has progressed, matching the delivery process described on each listing (spec → build → ship):
If something's wrong with an order, please contact us before filing a chargeback with your card issuer or bank — most issues are resolved faster and more fully through direct support than through a formal dispute. For an order that was fulfilled as described, we keep delivery and fulfillment records on file and may present that evidence if a chargeback is filed.
Email hello@jadeabacus.com with your order number and the reason for the request. We aim to respond within 2 business days. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your payment provider.
If a listing's own page states different terms for that specific product, the listing takes precedence. For anything else, see our Terms of Service or contact us directly.
Jade Abacus Software Limited
Room 18, 2/F, Tuspark, 118 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
hello@jadeabacus.com