Last updated: October 23, 2026
This page explains how orders are actually fulfilled — what you get, and when — for both lines sold on jadeabacus.com.
Every listing on this Site is fulfilled electronically or remotely. No physical goods are ever shipped, and no shipping address is collected or required at checkout — Digital Products are files delivered by download, and Services are remote work delivered digitally.
Every order is confirmed by email immediately after payment, listing exactly what was purchased.
Digital Products are delivered electronically — a download link is made available immediately after payment via your order confirmation and account. If a download link ever fails, email hello@jadeabacus.com and we'll resend it; there's no time limit on re-download support for a license you've purchased.
Services are delivered in three stages, matching the process described on the homepage:
Where a listing states an explicit window (for example, a two-week design sprint, or a block of hours usable within 30 days), that window is the commitment. For listings without a stated total duration, the confirmed timeline is set out in the written spec you receive within 2 business days of purchase — scope varies enough between projects that a single uniform number across every service wouldn't be an honest commitment.
If a delivery is going to run behind the timeline confirmed in your written spec, we contact you proactively before the expected date with a revised date and the reason — not silently after it's already missed.
What you're charged, what your order confirmation says, and what's actually delivered are kept in sync — if anything about your order looks off, email hello@jadeabacus.com and we'll fix it before proceeding.
See our Refund Policy for cancellation terms, and our Terms of Service for the full license and service terms.
Jade Abacus Software Limited
Room 18, 2/F, Tuspark, 118 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
hello@jadeabacus.com